Welcome to Zinky. By accessing our website, purchasing our products, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully before using this site.

Overview

Zinky is an Australian-owned brand producing natural zinc sun protection, handmade in Mullumbimby using locally sourced ingredients. Our products are designed for surfers and ocean users who value performance, sustainability, and community. By using this website or placing an order, you agree to comply with these Terms.

Orders and Payments

All prices listed on this website are in Australian Dollars (AUD).

Payment must be made in full at the time of purchase. We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

Shipping and Delivery

Please refer to our Shipping Policy for detailed information.

Delivery timeframes are estimates only and may be affected by factors outside our control, including courier delays or network disruptions.

Zinky is not responsible for any loss or damage resulting from delivery delays.

Returns and Refunds

For details regarding returns, exchanges, and refunds, please refer to our Returns Policy.

We comply with Australian Consumer Law. Refunds or replacements are provided for products that are faulty, damaged, or not as described.

We do not offer refunds for change of mind.

Use of Website

By using this website, you agree not to:

• Use the site for any unlawful purpose
• Interfere with or disrupt the functionality or security of the website
• Provide false, inaccurate, or misleading information

We reserve the right to restrict or terminate access to our website if these Terms are breached.

Product Information

We aim to ensure all product descriptions, images, and information are accurate and up to date. However, slight variations may occur due to the handmade nature of our products.

If you have questions about any product, please contact us at Hellozinky@gmail.com.

Intellectual Property

All content on the Zinky website—including logos, branding, text, images, and design—is the property of Zinky.

You may not reproduce, distribute, or use any content from this site for commercial purposes without prior written consent.

Limitation of Liability

Zinky products are intended for external use only. Please follow all usage instructions provided.

As our products use natural ingredients, individual reactions may vary. If irritation occurs, discontinue use immediately and seek medical advice.

To the extent permitted by law, Zinky’s liability is limited to the purchase price of the product.

Nothing in these Terms excludes your rights under Australian Consumer Law.

Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page.

Continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising will be subject to the jurisdiction of the courts of New South Wales.

Contact Us

If you have any questions, feel free to reach out at Hellozinky@gmail.com.

Thanks for supporting Zinky — handmade in Mullumbimby, built for the Australian sun, and shaped by the community around us. 🤙